Privacy Policy

Last updated: March 18, 2026

1. Introduction

Hostasks, LLC ("Hostasks," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, mobile applications, and services (collectively, the "Platform").

By using our Platform, you consent to the data practices described in this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not access or use our Platform.

2. Information We Collect

2.1 Personal Information You Provide

We collect personal information that you voluntarily provide when you:

Create an account (name, email address, phone number, password)
Complete your profile (profile photo, bio, location, service areas)
Add payment information (credit/debit card details, bank account information)
List properties (property addresses, property photos, access instructions)
Create or apply for cleaning jobs (availability, pricing, service preferences)
Communicate through our messaging system
Submit reviews and ratings
Contact our customer support
Participate in surveys or promotions

2.2 Information for Cleaners

If you register as a Cleaner, we may also collect:

Government-issued identification for identity verification
Background check consent and results
Business licenses or insurance documentation
Tax identification numbers (SSN or EIN) for payment processing
Work history and references
Certifications and training credentials

2.3 Automatically Collected Information

When you access our Platform, we automatically collect certain information:

Device information (device type, operating system, unique device identifiers)
Browser information (browser type, language preferences)
IP address and approximate location
Usage data (pages visited, features used, time spent on Platform)
Referral sources and search terms
Cookies and similar tracking technologies

2.4 Location Information

With your consent, we may collect precise location information from your mobile device to provide location-based services, such as finding nearby Cleaners or properties. You can disable location services through your device settings, but this may limit certain features of the Platform.

3. How We Use Your Information

We use the information we collect for the following purposes:

Platform Operations

Create and manage your account
Facilitate connections between Hosts and Cleaners
Process bookings, payments, and payouts
Enable communication between users
Provide customer support

Safety and Security

Verify user identities and conduct background checks
Detect and prevent fraud, abuse, and unauthorized access
Enforce our Terms of Service and community guidelines
Resolve disputes between users
Comply with legal obligations

Improvements and Communications

Analyze usage patterns to improve our Platform
Develop new features and services
Send service-related notifications and updates
Send marketing communications (with your consent)
Conduct research and analytics

4. Information Sharing and Disclosure

We may share your information in the following circumstances:

4.1 With Other Users

When you use our Platform, certain information is shared with other users to facilitate transactions. Hosts can see Cleaner profiles, ratings, and reviews. Cleaners can see property details and Host contact information necessary for completing jobs. Messaging content is visible to conversation participants.

4.2 Service Providers

We share information with third-party service providers who assist us in operating our Platform, including payment processors (Stripe), background check providers, cloud hosting services, email service providers, analytics providers, and customer support tools.

4.3 Legal Requirements

We may disclose your information if required by law, subpoena, court order, or government request. We may also disclose information to protect the rights, property, or safety of Hostasks, our users, or others.

4.4 Business Transfers

In the event of a merger, acquisition, bankruptcy, or sale of assets, your information may be transferred to the acquiring entity. We will notify you of any such change in ownership or control of your personal information.

4.5 With Your Consent

We may share your information with third parties when you have given us your explicit consent to do so.

5. Data Retention

We retain your personal information for as long as necessary to provide our services and fulfill the purposes described in this Privacy Policy. Specifically:

Account information is retained while your account is active
Transaction records are retained for 7 years for tax and legal compliance
Communication records are retained for 3 years after account closure
Reviews and ratings remain visible unless the account is deleted
Background check results are retained for the duration of the Cleaner relationship

After account deletion, we may retain certain anonymized or aggregated data for analytics and research purposes.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

Encryption of data in transit (TLS/SSL) and at rest (AES-256)
Secure password hashing using industry-standard algorithms
Regular security audits and vulnerability assessments
Access controls limiting employee access to personal data
Two-factor authentication options for user accounts
PCI DSS compliance for payment card data
Regular data backups with encrypted storage

Security Notice

While we strive to protect your personal information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security. If you believe your account has been compromised, please contact us immediately at security@hostasks.com.

7. Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal information:

7.1 Access and Portability

You have the right to request a copy of the personal information we hold about you in a structured, commonly used, and machine-readable format.

7.2 Correction

You have the right to request correction of inaccurate or incomplete personal information. You can update most information directly through your account settings.

7.3 Deletion

You have the right to request deletion of your personal information, subject to certain exceptions (such as legal retention requirements or ongoing disputes).

7.4 Opt-Out of Marketing

You can opt out of marketing communications at any time by clicking the "unsubscribe" link in our emails or adjusting your notification preferences in account settings.

7.5 Do Not Sell My Personal Information

We do not sell your personal information to third parties. However, California residents can submit a "Do Not Sell" request as required by the CCPA.

To exercise any of these rights, please contact us at privacy@hostasks.com or through the Privacy Center in your account settings.

8. California Privacy Rights (CCPA)

California residents have additional rights under the California Consumer Privacy Act (CCPA):

Right to Know: Request information about the categories and specific pieces of personal information we have collected about you
Right to Delete: Request deletion of your personal information, with certain exceptions
Right to Non-Discrimination: We will not discriminate against you for exercising your CCPA rights
Right to Opt-Out: Opt out of the sale of personal information (though we do not sell personal information)

To submit a CCPA request, contact us at privacy@hostasks.com or call 1-800-HOSTASKS. We will verify your identity before processing your request.

9. International Data Transfers

Hostasks is based in the United States, and your information is processed and stored in the United States. If you are accessing our Platform from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States.

For users in the European Economic Area (EEA), we rely on Standard Contractual Clauses approved by the European Commission to transfer personal data outside the EEA. We also comply with applicable data protection laws, including the General Data Protection Regulation (GDPR).

10. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect information about your browsing activities. For detailed information about the types of cookies we use and how to manage them, please see our Cookie Policy.

11. Third-Party Links

Our Platform may contain links to third-party websites, applications, or services that are not operated by us. This Privacy Policy does not apply to those third-party services. We encourage you to review the privacy policies of any third-party services you access through our Platform.

12. Children's Privacy

Our Platform is not intended for children under the age of 18. We do not knowingly collect personal information from children under 18. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us at privacy@hostasks.com, and we will delete such information from our systems.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. When we make material changes, we will:

Update the "Last updated" date at the top of this page
Notify you by email if you have an account
Display a prominent notice on our Platform
Obtain your consent where required by law

Your continued use of our Platform after the effective date of the revised Privacy Policy constitutes your acceptance of the changes.

14. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Hostasks, LLC

Privacy Team

Email: privacy@hostasks.com

Phone: 1-800-HOSTASKS

Address: 123 Market Street, Suite 500, San Francisco, CA 94105

Data Protection Officer: dpo@hostasks.com

We will respond to your inquiries within 30 days or as required by applicable law.